2020 was a challenging year for most workplace caterers. As decision makers are evaluating the impact of the pandemic and building their COVID-19 exiting strategy for the future, we want to offer some insight into the topic.

The aim of the article is to discuss what we now call the new normal - which is the unprecedented disruption greatly impacting the workplace catering industry. In the article we will cover:

  • The key trends that are disrupting the catering industry and how these affect workplace caterers globally.
  • The strategic responses workplace caterers can take to respond to the changes in their business landscape.
  • We will introduce an affordable service innovation, Selfly Store by Stora Enso, as a COVID-19 exit option that can help drive sustainable business performance to workplace caterers during and after the pandemic.
  • We will present how one of our customers in the catering industry successfully deployed Selfly Store to safely provide fresh food at a customer location in an unmanned way.

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